General Info

 

Destinations – Alicante, Benidorm & Calpe…

Alicante

Alicante is known for its miles of gorgeous sandy beaches. The city is a starting point for thousands of tourists to explore the rest of Spain. Alicante is also famous for its wonderful boulevard with palm trees and shopping streets.

Alicante has many historical buildings and offers numerous sightseeing attractions including the wonderful harbour area and an impressive mountain-top castle.
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Recreation is the key word in Alicante and to this end there are numerous parks, gardens and plazas in which to soak up the sun and the atmosphere, most have impressive water features, monuments and statues.

The weather in Alicante is arid and Mediterranean, with mild temperatures throughout the year and little rain. During the winter, the temperature is about 16 ºC and in summer about 32 ºC.

Benidorm

Benidorm is located some 50 km north of Alicante on the Costa Blanca. The major holiday attractions are the two huge meticulously clean sweeping beaches which stretch for over 3 miles which offer numerous water sports.

There are numerous attractions for the whole family inside and on the outskirts of the town, including the famous theme parks, Terra Mitica, Aqualandia, Mundamar, Terra Natura and of course Benidorm Palace. During the summer, Benidorm is one big fiesta with more than 1,000 restaurants and more than 30 discos offering a pulsating nightlife. You can party until dawn!

Benidorm is famous for its huge British and Irish communities and in the winter months you will not be alone as the town is full of pensioners enjoying the winter climate which is very mild.

Mountains up to 1,558 metres high surround Benidorm offering protection against the occasional north winds. The average temperature even in winter time does not fall much below 19 °C and in summer it is about 32 ºC.

Calpe

Calpe is located some 67 km north of Alicante on the Costa Blanca and is famous for its rock called, The Peñon de Ifach, which reaches an impressive height of 332 m and is now is a nature reserve. You can reach the summit via the means of a tunnel from where there are magnificent panoramic views.

At the base of the rock Calpe has a wonderful modern marina alongside the old working fishing port.

Calpe boasts three of the most beautiful sandy beaches on the coast. The modern promenade is lined with cafés, bars and restaurants that allow you to wander along the length of the seafront. The town is steeped in history and offers a wealth of culture, a trip to the old town will reveal Calpe’s rich history in murals, monuments and museums.

Calpe enjoys a fantastic temperate Mediterranean climate, basking in over 300 days of sunshine every year, with very low rainfall. The summers are very warm and the winters mild, in fact Calpe weather means that it is a great place to visit all year round.

Denia

Denia Spain about 85 km north east of Alicante along the Costa Blanca. Doubtless to say,  It is one of the most popular places in the area to spend your holidays.
One of the tourist attractions of Denia is the castle which was built in the 11th and 12th century. The castle  has wonderful view over the sea, the city and the mountain.
The beautiful beaches stretch for miles lined with a great selection of attractive cafes and bars along the way. A great place to spend your holiday.

Javea

The port town of Javea sits at the foot of the Montgo Mountain between Valencia and Alicante. There is an old town in javea where the Medieval church is the main attraction in the centre.
There are numerous shops, cafés and restaurants along the cobbled streets to keep you occupied.
Javea has 2 Blue Flag beaches lined by tapas restaurants along the promenade stretching for 3 kilometres.
There is plenty of night life in the old town offering  tapas, sangria and cocktails.

 


 

FAQs

Frequently Asked Question

1. How do I make a reservation on the website?
2. How do I make the payment?
3. How do I know the reservation has been confirmed?
4. Departure time calculation
5. What does the price include?
6. Do infants count?
7. How can I confirm the pick up time for my return trip?
8. Can you issue a receipt for my company?
9. Are all the passengers insured in the vehicle?
10. Do you supply child seats?
11. Am I expected to share the vehicle with other passengers?
12. If my flight has been changed, can I reschedule the transfer?
13. Can I cancel my transfer if my flight has been cancelled for example?
14. If the numbers change in my group, can we select a different vehicle?
15. Is it possible to make a reservation to somewhere not on your list.
16. Is it possible to have the telephone number of the driver?
17 What is my luggage allowance please?
18. May I bring extra luggage with me?
19. What do I do if the flight is delayed?
20. What happens if my outbound flight is cancelled?
21. How do I find my driver and taxi at the airport?
22. Do your drivers speak English?
23. Is it possible to have the telephone number of the driver?
24. What happens if I have lost my luggage?
25. Will the driver convey us directly to our destination address?
26. Is it possible to stop at the supermarket on route?
27. I have accidently left some items in the vehicle?
28. How can I contact Alicante Taxi Transfers?
29. How can I make any comments or suggestions about the service?
30. What is your policy in respect of inappropriate behaviour?
31. What is your policy in respect of smoking in the vehicles?
32. What is your complaint policy?

1. How do I make a reservation on the website?

On completion of the booking information found on the home page of the website the necessary details are automatically sent to the relevant service provider who will make the appropriate arrangements in accordance with the specified requirements.

This includes all arrival and departure transfers.

Please call us on our 24 hours contact number for any transfers you require within 24 hours. We can normally accommodate most last minute bookings.

 

2. How do I make the payment?

Payment is made via PayPal which is a trusted, established secure system. You will need to read and agree to the terms and conditions.

 

3. How do I know the reservation has been confirmed?

You will immediately receive a transfer voucher and confirmation from PayPal after making the booking on line.

Please note that this also your receipt.

In rare instances it is possible that your email server may mistake our emails for spam and not deliver them to you.

Please call the 24 hour contact number if you do not receive our booking confirmation.

 

4. Departure time calculation?

The booking procedure will automatically calculate a collection of approximately 3 hours prior to your departure to allow sufficient time for your check in procedure.

 

5. What does the price include?

A single price is a one-way journey. A return price includes both the arrival and departure journey.

 

6. Do infants count?

Yes. Every passenger counts and the law state that every passenger must occupy a seat.

 

7. How can I confirm the pick up time for my return trip?

All the necessary information is shown on the transfer voucher you receive when booking. If you are unsure you may always contact the 24 hour contact number.

 

8. Can you issue a receipt for my company?

As a registered S.L. company in Spain, we can provide you with an invoice / receipt on request.

 

9. Are all the passengers insured in the vehicle?

According to Spanish Law, all vehicles are fully licensed and insured and carry all the necessary documents at all times.

 

10. Do you supply child seats?

Child seats are provide free and must be booked at the time of making the reservation.

Standard car seats are provided but should you require anything more specialised, you are strongly advised to supply your own in the interests of safety for the child.

 

11. Am I expected to share the vehicle with other passengers?

No, the transfer is completely private to your group and you will be the sole occupants.

 

12. If my flight has been changed, can I reschedule the transfer?

In most cases we will endeavour to accommodate any flight changes however during the busy periods we may experience some difficulty.

Please give us as much notice as possible in order that we may reschedule your transfer.

In the unlikely event that it is not possible, we will refund you in accordance with our terms and conditions

 

13. Can I cancel my transfer if my flight has been cancelled for example?

Yes, in accordance with our terms and conditions

 

14. If the numbers change in my group, can we select a different vehicle?

Yes, however there may be additional costs involved when selecting a bigger vehicle. Please advise us as soon as possible via our Customer Support.

15. Is it possible to make a reservation to somewhere not on your list.

If there are any requirements not shown on the website, please send us an email and we will respond within 24 hours.

 

16. Is it possible to have the telephone number of the driver?

This is not possible, you have the facility to use the 24 hour contact number should you have any problems.

 

17 What is my luggage allowance please?

The normal allowance is 1 x case / bag per person (maximum. weight 20 kg) and 1 x hand luggage (maximum. weight of 5 kg).

 

18. May I bring extra luggage with me?

Subject to availability, there is no problem but we must be informed first. Subject to the amount of extra luggage, extra charges may be made.

Please use the ´Special requirements´ section in the booking form.

 

19. What do I do if the flight is delayed?

We monitor all flights in order to give you the best service possible.

Any information you may have at the time in respect of this is also greatly appreciated if you pass it on.

The driver will still be waiting for you in the event of a delayed flight.

 

20. What happens if my outbound flight is cancelled?

If your outbound flight is cancelled or rescheduled, please advise us on the 24 hour contact number to ensure we can reschedule your transport requirements.

Failure to so will not hold us responsible and no refund will be given.

 

21. How do I find my driver and taxi at the airport?

The driver will be waiting for you in arrivals holding a name board bearing your name. If you reach the exit doors and cannot locate him, please look again.

In the unlikely event of any problems, please do not hesitate to contact the 24 hour contact number.

 

22. Do your drivers speak English?

Most drivers speak sufficient English for the purpose of the transfer. In the unlikely event of any problems there is also an English person available at the end of a telephone. The driver will arrange for you to speak to someone in your own language should the need arise.

You can always use the 24 hour contact telephone number as well.

 

23. Is it possible to have the telephone number of the driver?

This is not possible; you have the facility to use the 24 hour contact number should you have any problems.

 

24. What happens if I have lost my luggage?

All passengers are responsible for clearly labelling their own luggage.

All of the airlines have handling agents who will organise for any lost and found luggage to be delivered to the client independently. You can of course make your own arrangements.

 

25. Will the driver convey us directly to our destination address?

Yes, sometime the size of the vehicle or the restrictions surrounding the destination may prevent the driver getting to the doorstep. The driver will endeavour to get as close as possible, safely.

 

26. Is it possible to stop at the supermarket on route?

This may be possible provided there are no other commitments at the time for the taxi. It is best to pre-book any special requirements. There may be a charge for any extra facility.

 

27. I have accidently left some items in the vehicle?

We will endeavour to return any items of lost luggage to you as soon as possible. Please note that some charges may be incurred.

 

28. How can I contact Alicante Taxi Transfers?

You can contact us via our 24 hour telephone number. Please see full details on our contact page.

 

29. How can I make any comments or suggestions about the service?

We welcome any constructive comments or suggestions. With your help we constantly strive to improve our services. Please use our contact page.

 

30. What is your policy in respect of inappropriate behaviour?

We reserve the right to refuse carriage of any person who is thought to be under the influence of alcohol or drugs. Also whose behaviour or language is thought to be abusive or offensive and could cause a threat, damage or offence to the driver or other passengers.

No refund will be given for services not carried out due to the above – mentioned reason.

In the case of any damages caused, the individual person responsible will be held liable.

 

31. What is your policy in respect of smoking in the vehicles?

In accordance with Spanish Law, smoking is prohibited in all vehicles.

 

32. What is your complaint policy?

Any complaint must be registered in writing and received within 28 days of your return trip. Any complaints received after this date will not be accepted.

Any complaints arising from failing to comply with out Terms and conditions will not be accepted.


 

Terms and conditions

The following terms and conditions apply to passengers booking with Alicante Taxi Transfers,

1. Important notice

1.1 Please read the following terms and conditions carefully before making your booking. By making the booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.

1.2 By ordering any services from our website you are entering into a contract with us. You agree to be legally bound by these terms and conditions.

1.3 If you do not wish to be bound by these terms and conditions then regrettably you may not place an order on our website. If you do not understand the terms and conditions as laid out we recommend you contact us before proceeding with any contract.

2. Introduction

2.1 Alicante Taxi Transfers is the internet trading name of Holiday Taxi Transfers SL which is a limited company under current Spanish legislation. The company details are as follows:-

Holiday Taxi Transfers SL (registered company no. B54507538)
La Merced 23a, Calpe 03710, Alicante, Spain.

2.2. Telephone: – (0034) 608 774 525

2.3 Website address: – www.alicantetaxitransfers.com

2.4 email address: – [email protected]

3. Services offered.

3.1 Alicante Taxi Transfers acts as an agent for the contracting of travel transfers to the general public.

3.2 Alicante taxi Transfers sole responsibility is to act as an agent for the parties concerned.

3.3 When entering into a contract with Alicante Taxi Transfers the company will undertake to make the necessary arrangements to contract the services required. This contract shall be deemed confirmed once the Company accepts the service and notifies the client accordingly.

4. Making a booking.

4.1 In order to make a reservation all bookings must be placed and received by us at least 24 hours in advance of your departure. All bookings less than 24 hours must be requested via the 24 hour contact number.

4.2 Bookings may be made online ( www.alicantetaxitransfer.com) or by telephone. Where two or more persons are included in the same booking the person making the booking shall be deemed to have done so on behalf of all the members of the group. He or she accepts the terms and conditions on behalf of themselves and each member of the party.

4.3 We do not guarantee to be able to successfully supply transport for every booking request made. We will endeavour on every occasion to meet the demands made and help in any way possible. You will be advised of the situation via email. In the unlikely event of having to provide alternative transport, additional costs may be incurred to provide the service.

4.4 You confirm that all details provided to us for the purpose of the booking are correct. We reserve the right to not accept the booking in the event of false details given.

4.5 On confirmation of the booking, a voucher is issued for the entire booking. This includes any return booking made. The voucher contains all the necessary details you need for the service. It is your responsibility to ensure all the details are correct and inform us if there are any mistakes.

5. Pricing.

5.1 All children and infants count towards the occupancy of the vehicle regardless of age.

6. Method of payment for a service.

6.1 Full payment is required at the time of the booking.

6.2 Payment is to be made via PayPal, a secure system allowing clients to use their credit cards where appropriate.

7. Amendments to bookings

7.1 Any amendments received up to 7 days before the transfer – no charge.

7.2 Any amendments received within 7 days of the transfer – 30 Euros charge per booking

7.3 All amendment requests must be in writing direct to the Alicante Taxi Transfers.

8. Cancellations

8.1 Any cancellations received up to 7 days before the transfer – 50% of the booking subject to the discretion of Alicante Taxi Transfers

8.2 Any cancellations received within 48 hours of the transfer – 100% of the booking subject to the discretion of Alicante Taxi Transfers.

8.3 All cancellations must be in writing direct to Alicante Taxi Transfers.

9. Flight delays

9.1 Provided you have supplied the correct flight information on your booking, no charge will be made for any flight delays.

10. Flight diversions

10.1 If your flight is diverted, we request that you contact us immediately in order for us to assist you in finding alternative arrangements. Please note that we will not be liable to pay you for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.

11. Baggage allowance

11.1 Each passenger may carry one piece of luggage with a maximum weight of 20 kg. In addition, hand luggage with a maximum weight of 5 kg. It is the responsibility of the passenger to ensure all luggage is securely labelled with the owner’s name and destination address.

11.2 We reserve the right to make a charge for excess baggage, which must be paid prior to transportation.

11.3 Any extra baggage may be subject to additional charges and should be declared and requested when making the original booking.

12. Responsibility of luggage

12.1 We are not responsible for any loss or damage to luggage in transit. Such risk of loss or damage should be subject to private insurance taken by the client before travelling.

12.2 We will endeavour to arrange to return any left luggage in the vehicles. Please note that extra charges will be incurred.
13. Child seats.

13.1 The EU directive states that children must be carried in the appropriate child seat. Child seats are supplied on request, however any specialised child seat cannot be guaranteed. Parents are advised to bring their own when in doubt to ensure the safe carriage of their children.

14. Special requests.

14.1 Please notify us of any special requests at the time of booking. We will endeavour to accommodate you wherever possible, however we make no guarantee and we will not be held liable if we are unable to carry them out.

15. Transportation of pets.

15.1 Prior arrangement is necessary for the transportation of all pets. Pets are the exclusive responsibility of the client. They must travel in a container that confirms to Spanish legal standards.

16. Right of admittance.

16.1 We reserve the right to refuse carriage of any person who is thought to be under the influence of alcohol or drugs. We also reserve the right to refuse those whose behaviour or language is thought to be abusive or offensive and could cause a threat, damage or offence to the driver or other passengers.

16.2 No refund will be given for services not carried out due to the above mentioned reasons.

16.3 In the case of any damages caused, the individual person responsible will be held liable.

17. Smoking in vehicles.

17.1 In accordance with Spanish Law, smoking is prohibited in all vehicles.

18. Transfer conditions.

18.1 The driver will wait at the agreed pick up point for a maximum of 60 minutes from the time of flight arrival.

18.2 The waiting time from any other point shall be restricted to 20 minutes after the agreed time.

18.3 The customer is responsible to ensure the agreed times for the pick–ups are correct.

18.4 The customer is responsible for ensuring that their chosen arrival time at the departure airport allows them the arrival there before the check-in desk opens and under no circumstances less than two hours prior to the scheduled flight departure time.

18.5 It is the customer’s responsibility to provide at the time of the booking, full and accurate addresses for the pick-up and destination points.

18.6 The driver will endeavour to pick the customer up and set him down as close as the vehicle and surrounding circumstances will allow safely.

19. Your responsibilities

19.1 It is your responsibility to ensure that you travel at all times in possession of your booking voucher. This document will give you all the relevant information you will require.

20. Our responsibilities

20.1 We act as a booking agent and do not accept responsibility for actual provision of services. We pass on any information in respect of the transfers to the clients and accept no responsibility for any errors that may have been inadvertently made.
20.2 We accept no liability or responsibility for any illness, injury, death or loss of any kind. Any claim for any of these events should be pursued with the supplier directly. This also may be covered under your own personal insurance.

20.3 We will only accept liability to you for claims which arise solely as a result of our own negligence.

21. Complaint procedure

21.1 We treat all customer service matters seriously and if you are not satisfied with any part of our service we request that you contact us in writing within 28 days of the date of your transfer so we can properly investigate the matter. It is our policy not to deal with any complaints verbally.

22. Compensation

22.1 Neither we nor the supplier will pay you compensation if we are forced to cancel or change any service due to unforeseeable circumstance beyond our control.

22.2 These can include but are not limited to, accidents and related delays, unplanned demonstrations and organised disruptions, Police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our control.

22. We recommend that you take out adequate private travel insurance before travelling.